We raise our voice when you can’t.
Independent patient advocacy for denied claims, confusing diagnoses, and everything in between. I work for you — not a hospital, not an insurance company.
Virtual support anywhere in the U.S. · In person in Colorado, and across the West by
arrangement
See how I can help
“I work for you — not a hospital, not an insurance company”
Why I do this
Long before I knew what “patient advocacy” was, I was already doing it for the people I love.
For years, I was the person in the room for my grandparents. I sat in on their appointments, asked the
questions they didn’t think to ask, and pushed back when their procedures were denied. When they
couldn’t speak up for themselves, I made sure someone did. I held their hands through the end, and I’ve
never forgotten how much it mattered that they weren’t alone.
Through much of that time, I was managing my own health challenges, too. Even knowing the system
inside and out, it took me years to learn to speak up for myself. Along the way, I learned to trust myself
and what my body was telling me: to ask questions and get a second opinion when something didn’t feel
right.
Speaking up for someone else is different, and that’s where my experience does the most good. I’ve
spent more than ten years in ophthalmology, first beside patients and later alongside surgeons. In
practice, I also handled insurance verification, so I know how coverage decisions get made, and how
often they can go wrong.
Most doctors want to help, but our health system doesn’t always make it easy. That’s why I believe
everyone deserves someone in their corner. That’s why I started Rising Voice: to stand beside patients
and families like mine, the ones trying to hold everything together while the system pushes back. And
it’s why I became a Board Certified Patient Advocate (BCPA).
So I can bring even more confidence and expertise to every family I work with.
I’m Hana Sunrise.
Services
Whether it’s one claim or a longer journey, you’ll have someone beside you every step, so
you never have to walk it alone.
Patients of every age, and the people who love them. That might be a young adult hit with a
surprise denial, parents navigating a child’s complex care, someone managing a chronic illness or a new diagnosis, or an adult child looking out for an aging parent.
Insurance claims & coverage
Whether a bill was rejected after your care or a procedure was denied before it could happen, I find out exactly why — then build the case to change it.
I read your Explanation of Benefits line by line, gather the right records, file the appeal, deal directly with your insurance company, and track every deadline through internal appeal and independent external review.
I also help you choose coverage wisely. During open enrollment or after a new diagnosis, I’ll compare plans against your doctors, medications, and expected costs so you can decide with the full picture.
Available virtually, nationwide.
Denied? Don’t take the first no as the final answer.
Appointment accompaniment
Denied? Don’t take the first no as the final answer.
I come to your appointment — in person or on the phone — take notes, ask the questions you might not think of, and make sure you leave understanding what happens next.
Afterward, I’ll walk you through
everything in plain language.
In person throughout Colorado. For important appointments elsewhere in the West — a surgery consult, a hospital discharge, a care-planning meeting — I can travel to be there with you, by arrangement.
By phone or video anywhere.
Ongoing advocacy
One call to make, whenever something doesn’t make sense.
For families who want steady support rather than a single case.
I help you understand a new or changing
diagnosis, review bills and catch errors, schedule and prepare for appointments, and check your coverage every open enrollment.
When something confusing comes up, you call me — not a phone tree.
Available virtually, nationwide. Monthly retainer with support hours included; appointments and formal appeals billed separately at member rates (see Pricing).
Family coaching
Want to handle it yourself? I’ll show you how.
For families who’d rather take on an appeal or care problem themselves, whether it’s for you, your child,
or a parent, with someone who knows the system in their corner.
We review the denial or situation together, I map out each step, help draft the key letter,
and prep you before and after calls with the insurance company.
You make the calls: I make sure you know exactly what to say.
Available by phone or video, nationwide. Single session or a 3-session package.
How it works
What to expect
1. A free intro call. Fifteen minutes to tell me what’s going on. I’ll tell you honestly whether I can
help — and if I’m not the right fit, I’ll point you to who is.
2. Consultation and agreement. We dig into your situation, I explain exactly what I’ll do and what
it costs, and we sign a simple agreement. You’ll also sign a HIPAA authorization so I can speak
with your providers and insurer on your behalf.
3. The work. I get to work and keep you in the loop. Every call, appeal, and response is
documented, so you always know where things stand.
4. Resolution and next steps. Whatever the outcome, you’ll have a clear record of everything
done and a plan for what comes next.
My Promise
I guarantee my effort, my expertise, and my honesty.
I can’t guarantee a specific outcome — no one ethically can.
If an appeal doesn’t succeed, I don’t just close the file.
I’ll lay out your remaining options, from external review
to assistance programs to payment plans.
Pricing
Simple, upfront pricing
• Claims & appeals: a flat fee per case, based on complexity, so the meter isn’t running while
you’re on hold. Procedure and treatment denials, and billing claims over $1,000 in dispute, start
at $500. Smaller billing claims cost less, and the fee is never more than half the amount in
dispute.
• Appointment accompaniment: billed hourly, starting at $100/hour.
• Ongoing advocacy: a monthly retainer, starting at $300/month for up to 3 hours of support.
Appointment accompaniment, extra time, and formal appeals are billed separately at a reduced
member rate.
• Family coaching: $125 per session, or $350 for a 3-session package that walks you through an
appeal start to finish.
The 15-minute intro call is always free. If we move forward, the consultation starts at $75 and is credited toward your case.
You’ll get a clear quote before any work begins.
No surprises — you’ve had enough of those.
Travel visits: in-person visits outside Colorado are quoted individually, including travel expenses and travel time.
Reduced fees available. Cost shouldn’t stop you from getting help. A limited number of reduced-fee
spots open each month based on income and circumstances. Just ask on your intro call; it’s a private
conversation, and no financial documents are needed.
And if my help wouldn’t make financial sense for what’s at stake, I’ll tell you — and point you to free resources that can help.
Testimonials
From families I've worked with
FAQ
Common Questions
What is a patient advocate?
Someone who works only for you to help you navigate healthcare — insurance, appointments, bills, and
decisions. Hospitals have their own advocates, but they work for the hospital. I work for you.
Do you work outside Colorado?
Yes. Most advocacy — claims, appeals, phone and video appointments, ongoing support — happens
remotely, so I can help anywhere in the U.S. In-person appointments are available throughout Colorado,
and I travel across the Western states when being in the room matters. Travel is arranged in advance,
with costs quoted upfront.
What if we don’t win the appeal?
You’ll never be left with a closed file and no plan. I’ll walk you through every remaining option, including
external review, assistance programs, hospital charity care, payment plans, or an attorney referral if
needed. Every step I take will be documented for you.
Can you help someone I love if I’m the one calling?
Absolutely — many people reach out for a spouse, a child, or an aging parent. The patient (or you, as
their parent, guardian, or legal representative) will sign an authorization so I can speak with their
providers and insurer. If power of attorney isn’t in place yet, I can point you to someone who can help
set it up. And if you’d rather handle things yourself, family coaching gives you a step-by-step plan and
expert backup.
Do you give medical or legal advice?
No. I don’t diagnose, recommend treatments, or practice law. I help you understand your options, ask
the right questions, and get the care and coverage you’re entitled to. When you need a doctor’s or
lawyer’s judgment, I’ll help you find one.
Is my information kept private?
Yes. Your health information is handled under HIPAA-compliant practices and shared only with the
people you authorize.
What does it cost?
The intro call is free. After that, most work is a flat case fee or a monthly retainer, and you’ll know the
price before anything starts. See pricing above, or just ask.
Contact Us
Lets Talk
You don’t have to have it all figured out before you call.
Tell me what’s happening, and we’ll
figure out the next step together.
Prefer to write? Send a note and I’ll get back to you within two business days.
**Please don’t include detailed medical information here.**
We’ll cover that privately once we talk.
Serving clients nationwide · In person in Colorado and across the West
(E) hana@risingvoicepa.org
(P) 720.263.7473
Mon - Fri 9:00 am – 5:00 pm
Saturday 9:00 am – 2:00 pm
Sunday 9:00 am – 2:00 pm
Rising Voice Patient Advocacy
000 Your address,
Denver, CO 00000
Rising Voice Patient Advocacy · We raise our voice when you can’t.
Rising Voice Patient Advocacy provides independent advocacy services.
We do not provide medical or legal advice, and outcomes cannot be guaranteed.
© 2026